Reimagine Customer Experience

With UJET.CX

UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations!

CCaaS 3.0 addresses long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.

By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures,

UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

CCaaS 3.0

Experience Innovation

CX Transformation

Transform at your own pace with smart device capabilities like channel blending, photo and video sharing, biometric authentication, and more - available to deploy when you’re ready.

CRM Data Unification

Read and write all customer data and PII to your CRM in real-time, creating a single source of truth for all customer data, decision making, and journey personalization.

Real-Time Analytics, Predictive Intelligence & Automation

Drive operational efficiency and CX personalization with powerful AI, advanced analytics, and intelligent automation that accelerate resolution and minimize manual tasks and errors.

Voice, Digital & AI Engagement

Deliver exceptional customer experiences with an intelligent, integrated suite for interaction management and agent support across voice, sms, chat, virtual agent, and agent assist.

Modern Architecture

Build and grow your contact center operations on a completely new cloud foundation that delivers unprecedented security, reliability, and scale.

Easy to Use & Work With at Every Stage

Easy-to-use, intuitive design backed by 5-star reviews along with flexible pricing and packages make life easier for your customers, agents, and administrators - no matter your size.

What Customers Say About UJET

ABOUT VESUVITAS

For more than 30 years, we’ve developed processes to enable deployment success, user adoption, and customer engagement. Our experience will teach you which products work best under your circumstances in your business vertical.

We provide short-term tactical solutions and couple that with a solid long-term strategic roadmap as a part of a holistic technology assessment. Our focus is on your customer interactions, customer experience, cybersecurity with an eye towards constant and never-ending improvement.

Let the experts at VesuvITas partner with your business to shorten the time to execute, lower resources investment, reduce deployment time, and in some cases can even prevent those career-ending technology purchase decisions.